Air New Zealand | General Overview

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Official Page
Contact phoneUS: 1866 3519528, local: 011 64 9 357 3000
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Main AirportAuckland, Wellington, Christchurch
AllianceStar Alliance

Overview of Air New Zealand

The national airline and biggest airline of New Zealand is Air New Zealand. The airline’s corporate office is located in Auckland; it was established in 1940. It operates a wide range of domestic and international flights, connecting New Zealand with numerous locations worldwide, with Auckland Airport serving as its main hub.

As a Star Alliance member, Air New Zealand has established codeshare agreements with numerous partner airlines, enabling it to broaden its global reach and provide seamless travel options to its customers. The airline is renowned for its dependable service, cutting-edge fleet, and dedication to traveler comfort and safety.

Travel classes offered by Air New Zealand include Economy, Premium Economy, Business Premier, and, on some long-haul routes, First Class. To make sure that its passengers have a pleasant flight, it also offers a variety of in-flight entertainment options as well as free meals and drinks.

The airline has recently been commended for its dedication to environmental stewardship and sustainability initiatives. It has taken an active role in looking into more environmentally friendly aviation technologies and lowering its carbon footprint.

Additionally, Air New Zealand is renowned for its inventive marketing initiatives and distinctive safety videos, which frequently feature well-known individuals and breathtaking New Zealand locales. These initiatives have helped the airline build a strong brand identity and a solid reputation in the aviation sector.

Overall, Air New Zealand is very important in facilitating travel to and from New Zealand, improving the country’s connectivity with the rest of the world, and promoting travel to this stunning region of the South Pacific.

Throughout this article you can expand your knowledge of the airline, going through the detailed Air New Zealand business class review, Air New Zealand Premium economy review, Air New Zealand skycouch review, Air New Zealand economy review and some more articles on the related topic. Fasten your seatbelt and let’s give it a try!

History and background

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The beginning of Air New Zealand can be traced back to April 26, 1940, when it was founded as TEAL (Tasman Empire Airways Limited), a joint venture between New Zealand, Australia, and the United Kingdom. TEAL initially ran flying boat services to link Australia and New Zealand across the Tasman Sea.

Following the UK’s exit from the partnership, TEAL was renamed Air New Zealand Limited in April 1961. The airline changed its focus to modern jet aircraft after the New Zealand government acquired a majority stake.

Over time, Air New Zealand increased the number of international connections between New Zealand and locations in the Americas, Asia, Europe, and the Pacific. It also expanded its domestic network, providing thorough coverage of New Zealand’s cities and towns.

Flight 901, a sightseeing flight to Antarctica, crashed into Mount Erebus on November 28, 1979, causing the loss of all 257 passengers and crew. Tragic events ensued for the airline. In the history of aviation in New Zealand, this accident continues to be the deadliest.

Air New Zealand underwent significant restructuring in the 1980s and 1990s, including partial privatization and the creation of subsidiary firms. The airline was faced with a number of difficulties in the cutthroat aviation industry, but it was able to adjust and prosper.

Early in the new millennium, Air New Zealand struggled financially, but a strategic partnership with Qantas, an Australian carrier, helped to stabilize its operations. To strengthen its independent position, the airline instead concentrated after this partnership ended in 2011.

For its creative marketing initiatives, safety videos, and customer support, Air New Zealand attained recognition on a global scale. It has received numerous accolades for its goods and services, and numerous organizations have recognized its commitment to environmental sustainability.

Throughout its history, Air New Zealand has been crucial in establishing ties between New Zealand and the rest of the world, fostering international travel, and boosting the economy of the island nation. The airline maintains its position as a major player in the world of aviation through a strong commitment to safety, service, and innovation.

Mission and Vision

The goal of Air New Zealand is to establish itself as a well-known airline that the public, employees, and country all adore. Their goal is to connect New Zealand to the rest of the world, offer outstanding travel experiences, and promote the hospitality and unique culture of the nation.

They work hard to provide seamless, safe, and cutting-edge travel solutions while upholding sustainability, profitability, and responsibility to the environment and the communities they serve in their commitment to becoming the passengers’ preferred airline. Air New Zealand consistently offers a superior and enjoyable travel experience because it is driven by core values such as customer focus, excellence, safety, care for people and the environment, and innovation.

Fleet and Destinations

Air New Zealand destinations
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Featuring cutting-edge models created for passenger comfort and operational efficiency, Air New Zealand is proud of its modern and diverse fleet of aircraft. A mix of Boeing and Airbus models, including the Boeing 787 Dreamliner, Boeing 777, Airbus A320, and ATR 72 turboprops, make up the airline’s fleet, enabling it to serve both short- and long-haul routes.

Air New Zealand has a wide range of destinations available, serving important cities and areas all over the world. Major cities in Asia, Europe, North America, Australia, and the Pacific are connected by the airline’s extensive international network of routes. Air New Zealand offers extensive domestic service connecting passengers to numerous cities and towns in New Zealand, showcasing the nation’s breathtaking landscapes and cultural diversity.

Additionally, the airline runs regional services through its subsidiary, Air Nelson, which makes use of smaller aircraft like the Bombardier Q300 and plays a vital role in ensuring efficient travel between New Zealand’s North and South Islands.

In Flight Experience

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By combining excellent service, cutting-edge amenities, and cutting-edge entertainment options, Air New Zealand provides travelers with an exceptional in-flight experience. Passengers can anticipate a relaxing and enjoyable journey whether they choose to travel in Economy, Premium Economy, Business Premier, or First Class (where available).

In  Air New Zealand Economy Class, passengers can unwind in ergonomic seats with movable headrests and plenty of legroom. New Zealand’s culinary delights are showcased in a variety of complimentary meals served to passengers along with a selection of drinks, including wines from nearby vineyards. Through individual seatback screens, passengers have easy access to in-flight entertainment, which provides a selection of films, TV shows, music, and games to keep them occupied during the flight.

With even more roomy seats and more legroom, Air New Zealand premium economy elevates the travel experience. A welcome drink and a premium dining experience with a variety of menu options and a selection of fine wines are offered to passengers. The improved in-flight entertainment system guarantees that passengers will have access to a wide range of entertainment options.

Luxury and comfort are of the utmost importance to those in Air New Zealand Business class. Long-haul flights benefit greatly from dedicated lie-flat beds with privacy dividers because they offer a restful journey. Gourmet dishes and an extensive wine list selected by renowned New Zealand chefs and sommeliers will be served as part of a high-end dining experience. Additionally, Business Premier passengers have access to private lounges at specific airports, which provide a calm setting to unwind before a flight.

The warm and welcoming in-flight experience is made possible by the accommodating and friendly cabin crew of Air New Zealand. The airline’s dedication to sustainability also extends to its in-flight procedures, where waste is reduced and operational impact on the environment is reduced.

Numerous accolades and awards have been bestowed upon Air New Zealand in recognition of its commitment to offering passengers a memorable in-flight experience, reiterating the airline’s position as the top option for those looking to travel to and from New Zealand in comfort.

Air New Zealand Seat Assignment

Passengers can choose their preferred seats well in advance of their flight thanks to Air New Zealand’s convenient seat assignment process. All passengers, including those traveling in Economy, Premium Economy, Business Premier, and First Class (where available), have access to the seat assignment system.

On the airline’s website or mobile app, customers can select their seats during the booking process. Some passengers might be able to choose their seats for free depending on their fare type and level of loyalty, while others might have the option to pay extra for seats with more legroom or other perks to make their trip more comfortable. 

Below you may find the detailed chart with seat assignment information based on the type of the fare.

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¹ All reservations for business class and worksdeluxe come with free seatselect.
² Seat and seat+bag fares are no longer available for booking on flights to or from Perth or Tahiti.
³ It includes previously reserved flights to/from Bali or Honolulu that were made using the Seats to Suit options.
* Seatselect is offered for free on some economy Value fares.

Note: All seat select types are dependent on availability and are only offered on flights operated by Air New Zealand. The above-mentioned prices are “from prices” only and are based on a per-flight sector basis.

Air New Zealand Awards and Recognitions

ANZ Airline of the Year 2018
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  1. Airline of the Year (2020): AirlineRatings . com, which honors excellence in the aviation industry, named Air New Zealand the Airline of the Year.
  2. The prestigious airline rating and review company Skytrax has consistently ranked Air New Zealand among the best airlines in the world.
  3. Air New Zealand has won numerous APEX awards for providing an exceptional passenger experience, including for its in-flight entertainment and cabin service.
  4. Airline of the Year (Various Years): In recognition of its superior customer service and innovation, Air New Zealand has received numerous awards from various groups and publications, including the title of Airline of the Year on numerous occasions.
  5. Best Premium Economy Class: Several travel and airline industry publications have named Air New Zealand’s Premium Economy Class as one of the best in the world.
  6. Best Business Class: The airline’s Business Premier Class has won recognition for giving passengers a first-rate business class experience.
  7. The best economy class is offered by Air New Zealand, which has received commendations from both customers and industry insiders for its comfort and service.
  8. Best In-Flight Entertainment: The airline’s in-flight entertainment system has received recognition for its broad selection of content and user-friendly layout.
  9. Environmental Awards: Air New Zealand has been commended for its dedication to sustainability and efforts to lower its carbon footprint.
  10. Aviation Industry Safety Awards: The airline has received recognition for its dedication to aviation safety and operational excellence.

These are just a few of the numerous accolades and awards that Air New Zealand has received throughout the years, demonstrating its status as a well-known and client-focused airline.

Air New Zealand Airpoints and Loyalty Program

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With the airline and its partners, frequent travelers can earn Airpoints through Air New Zealand mileage program. Flying with Air New Zealand and other qualified partner airlines, as well as making purchases from affiliated companies, allow members to accrue Airpoints. These Airpoints can be exchanged for Airpoints Dollars, which can then be used to pay for flights, upgrades, and a variety of goods at the Airpoints Store.

The program offers various tiers based on Tier Points earned, giving members increasing benefits and privileges like lounge access, priority services, and extra baggage allowances. It’s a useful program for travelers looking to maximize their rewards and have a more specialized Air New Zealand travel experience.

Partnership and Alliances

Air New Zealand has strong partnerships and alliances with airlines and organisations, expanding its global reach and offering customers seamless travel options. As a member of the Star Alliance, the airline partners with leading aviation networks to offer passengers extensive connectivity options and benefits around the world.

In addition, Air New Zealand has signed codeshare agreements with a number of partner airlines to ensure shared flight operations and a smoother travel experience for passengers flying to non-airline destinations. These partnerships and alliances play a vital role in enhancing Air New Zealand’s services and offering passengers a wider choice of destinations and journeys.

Travel Tips and Passenger Information

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Air New Zealand Booking and managing reservation

Air New Zealand offers a user-friendly and efficient booking system that allows customers to easily book through their official website or mobile application. Travelers can enter their preferred travel dates, destination and other relevant details to search for available flights. The booking process also enables seat selection, meal selection and additional service options, ensuring a personalized travel experience.

To manage bookings, Air New Zealand offers an online Manage Booking feature that allows customers to view and change bookings. Passengers can change flight dates, upgrade seat options, add extra baggage and update personal information via the airline’s website or app.

This flexibility allows passengers to easily customize itineraries to suit their specific needs and preferences. In addition, the “Manage Booking” feature allows passengers to check flight status, view itinerary and get important travel information, making the whole process smooth and convenient from start to finish.

Air New Zealand Check-in procedures

Air New Zealand offers passengers a range of convenient check-in options to simplify their travel experience. Passengers can check-in online via the airline’s website or mobile app, which is available from 24 hours to 90 minutes before scheduled departure. Boarding procedures online allow passengers to choose seating, get boarding passes with electronics and even add basic travel information.

For those who like traditional boarding procedures, Airport Airport Airport provides boarding meters. Passengers can board boarding procedures using airline employees. At some airports, the airline also provides a self -service kiosk quickly and without care.

It is recommended to attend local flights at least 30 minutes before departure, and it is advisable to arrive for international flights for approx. 120 minutes before departure to have enough time for security testing and immigration procedures. Air New Zealand also offers a special ‘SmartCheck’ service which uses biometric technology to ensure a faster and smoother boarding process for eligible passengers at certain airports.

Same as with the majority of other airlines, you can experience a dedicated check-in counter at the airport, flying with Air New Zealand business class.

Overall, Air New Zealand’s check-in process is designed to give passengers flexibility and convenience to ensure their journey starts smoothly.

Air New Zealand Pet Policy

Air New Zealand has a comprehensive pet policy that allows passengers to travel with pets, ensuring their comfort and safety during the journey. Airlines accept cats and dogs as carry-on or checked baggage subject to certain rules and restrictions. Pets traveling in the cabin must be kept in an approved pet carrier that can fit under the seat, while larger animals can travel in the cargo area under appropriate conditions. The airline prioritizes animal welfare and pet owners must comply with all necessary health and documentation requirements, including the necessary permits for international travel.

Air New Zealand Credit Card Acceptance

Air New Zealand accepts a variety of credit cards for payment, making it easy for passengers to book flights and purchase additional services. Major credit card providers such as Visa, MasterCard, American Express and Diners Club are widely accepted for both online and offline transactions. The airline’s secure payment gateway ensures that customers’ credit card information is protected during the booking process, providing travelers with a safe and secure payment option.


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In conclusion, Air New Zealand is an icon of aviation excellence, providing a hassle-free and customer-centric travel experience. With a modern fleet, an extensive network of destinations and a commitment to innovation, the airline has built a well-deserved reputation for providing first-class service to travelers around the world.

From its award-winning loyalty program and in-flight experience to its commitment to sustainability and safety, Air New Zealand constantly sets the bar high, ensuring that every journey with the airline is memorable and rewarding. As New Zealand’s leading airline, Air New Zealand remains the first choice for travelers looking for excellent service, reliability and New Zealand hospitality.


Q: Can I request special assistance for passengers with disabilities or medical conditions?

Yes, Air New Zealand is committed to providing special assistance for passengers with disabilities or medical conditions to ensure a safe and comfortable travel experience. Passengers requiring special assistance can request it at the time of booking or by contacting Air New Zealand’s customer support in advance of their flight.

Q: What is Air New Zealand’s policy on flight delays and cancellations?

Air New Zealand has specific policies in place to address flight delays and cancellations, ensuring that passengers are informed and provided with appropriate assistance. The airline’s policies aim to minimize inconvenience and offer options for affected passengers.

Here are some key points from Air New Zealand’s policy on flight delays and cancellations: Flight Updates, Rebooking Options, Refunds, Accommodation and Meals, Connecting Flights, Compensation.

Q: What are the different cabin classes offered by Air New Zealand?

Air New Zealand offers several cabin classes on its flights, each designed to cater to different passenger needs and preferences. The different cabin classes offered by Air New Zealand may vary depending on the aircraft type and the specific route.

The typical cabin classes offered by Air New Zealand include:
• Economy Class
• Economy SkyCouch
• Premium Economy Class
• Business Premier Class
• Tasman and Pacific Economy

Please note that the availability of specific cabin classes may vary depending on the route, aircraft, and the duration of the flight.

Q: What are the check-in options for Air New Zealand flights?

Air New Zealand provides several convenient check-in options for its flights, allowing passengers to choose the method that best suits their preferences and travel needs. Сheck-in options offered by Air New Zealand included:

Online Check-in: Passengers can check in for their Air New Zealand flights conveniently from the comfort of their home or office. Online check-in typically opens 24 hours before the scheduled departure time and closes a few hours before the flight’s departure. During online check-in, passengers can select seats, print their boarding passes, or receive mobile boarding passes on their smartphones.
Mobile App Check-in: Air New Zealand’s mobile app allows passengers to check in for their flights using their smartphones. The mobile app offers a user-friendly interface for managing bookings, seat selection, and obtaining digital boarding passes.
Airport Kiosk Check-in: Air New Zealand provides self-service kiosks at various airports, allowing passengers to check in, select seats, and print boarding passes. Airport kiosks offer a convenient option for those who prefer not to check in online.
Bag Drop Counters: Passengers who have checked in online or at a kiosk and have baggage to check can proceed to the bag drop counters at the airport. Bag drop counters are specifically designated for passengers who have already completed the check-in process.
Counter Check-in: For passengers who prefer personalized assistance or have specific requests, Air New Zealand’s check-in counters at the airport are staffed by airline representatives who can assist with the check-in process and other travel-related inquiries.
Premium Check-in: Air New Zealand offers dedicated check-in counters for premium cabin passengers, such as Business Premier and Premium Economy passengers, providing expedited and exclusive services.

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